Cancellation & Refund Policy

At TOFIYANA FOOD, we want you to have a smooth and satisfying shopping experience. Please read our cancellation and refund policy before placing an order.

1. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

• Before dispatch: Cancellation requests may be accepted after confirmation from our team.

• After dispatch: Cancellation may not be possible once the order has been shipped or handed over for delivery.

• To request cancellation, contact us by phone or WhatsApp at +91 8219756579.

2. Damaged, Leaking or Incorrect Products

Please check your order when it arrives.

If you receive a damaged, leaking, or incorrect product, contact us as soon as possible and preferably within 24 hours of delivery.

Please share:

• Your order number

• Clear photos of the product and packaging

• A brief description of the issue

Our team will review your request and inform you of the next steps.

3. Refunds and Replacements

Because TOFIYANA FOOD sells food products, refunds and replacements are reviewed with product safety and hygiene in mind.

• Refunds or replacements may be considered for verified cases of damaged, defective, leaking, or incorrectly delivered products.

• Products that have been opened, consumed, or stored improperly may not qualify, except where required by applicable law.

• If a refund is approved, we will confirm the refund method and expected processing time with you.

• For Cash on Delivery orders, our team will contact you to coordinate an appropriate refund method if your request is approved.

4. Change of Mind

We generally do not accept returns of food products simply because a customer changes their mind or no longer wants the product after delivery, subject to applicable consumer protection laws.

Please review your order carefully before confirming it.

5. Missing Orders or Delivery Issues

If your order has not arrived within the expected delivery period, please contact us. We will check the order status and help resolve the issue.

6. How to Contact Us

For cancellation, refund, replacement, or order-related queries, contact us:

TOFIYANA FOOD

• Phone / WhatsApp: +91 8219756579

• Email: tofiyanatofu@gmail.com

• Address: Near Guptsar Gurudwara, P.O. Shivpur, Paonta Sahib, Sirmaur, Himachal Pradesh, India

7. Policy Updates

TOFIYANA FOOD may update this policy when necessary. The latest version will be published on this page.

By placing an order, customers acknowledge that they have read this policy, subject to their rights under applicable law.

TOFIYANA FOOD — स्वाद भी, सेहत भी! 🌿