Privacy Policy

1. Introduction

Welcome to TOFIYANA FOOD. We respect your privacy and are committed to protecting the personal information you share with us when you visit our website, contact us, or place an order.

This Privacy Policy explains how we collect, use, and protect your information.

2. Information We Collect

When you interact with our website or place an order, we may collect:

• Name and contact details, such as your phone number and email address.

• Delivery address and PIN code.

• Order details, including the products you purchase.

• Messages and information you share when contacting us.

• Basic technical information about your website visit, where applicable.

Please do not send us unnecessary sensitive personal information.

3. How We Use Your Information

We may use your information to:

• Process and deliver your orders.

• Contact you about your order or delivery.

• Respond to your questions and requests.

• Provide customer support and resolve issues.

• Improve our website, products, and customer experience.

• Meet applicable legal and regulatory requirements.

We will not use your information for unrelated purposes without an appropriate legal basis.

4. Payments

Our current payment and order-confirmation process may change as our online store develops.

If online payment services are introduced, payment transactions may be processed by third-party payment providers under their own terms and privacy policies.

We do not intend to collect or store your full card details or payment passwords on our website.

5. Cookies and Website Technologies

Our website or its service providers may use cookies and similar technologies to maintain website functionality, understand website usage, and improve your experience.

You can manage cookies through your browser settings. Some website features may not work correctly if certain cookies are disabled.

6. Sharing of Information

We do not sell your personal information.

We may share relevant information with trusted service providers when necessary to operate our website, process orders, arrange deliveries, provide customer support, or comply with legal obligations.

Such providers should handle information in accordance with applicable requirements and their relevant privacy terms.

7. Data Security

We take reasonable steps to protect personal information against unauthorised access, loss, misuse, or disclosure.

However, no website or method of electronic transmission can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary for order fulfilment, customer support, business operations, recordkeeping, and applicable legal obligations.

When information is no longer required, we will take reasonable steps to delete or anonymise it where appropriate.

9. Your Privacy Rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information.

You may also raise concerns about how your information is used. We may need to verify your identity before acting on a request.

10. Third-Party Links

Our website may contain links to third-party platforms, including social media services and payment providers.

These platforms operate under their own privacy policies. TOFIYANA FOOD is not responsible for their independent privacy practices.

11. Children's Privacy

Our website is not intended to knowingly collect personal information directly from children without appropriate authorisation where required by law.

If you believe a child has provided personal information inappropriately, please contact us so we can review the matter.

12. Changes to This Policy

We may update this Privacy Policy when our website, services, or legal requirements change. Any revised version will be published on this page with an updated date.

13. Contact Us

If you have questions or requests regarding this Privacy Policy, contact us:

TOFIYANA FOOD

Address: Near Guptsar Gurudwara, P.O. Shivpur, Paonta Sahib, Sirmaur, Himachal Pradesh, India

Phone / WhatsApp: +91 8219756579

Email: tofiyanatofu@gmail.com

Website: https://tofiyana.in/

TOFIYANA FOOD — स्वाद भी, सेहत भी! 🌿